Last updated: August 29, 2026
This policy applies to purchases made directly from HOODINK.com. Purchases made through another marketplace or retailer are normally handled under that channel’s after-sales process unless HOODINK confirms otherwise in writing.
Damaged products or missing parts
If a package arrives damaged or parts are missing, promptly email support10@bright-max.com.cn with your order number and three clear photographs showing the outer package with its SKU label, the outer package with its shipping label, and the damage or missing quantity. We may request additional verification before arranging a replacement, replacement part, or refund.
30-day returns
You may request a return for any reason within 30 days after the carrier records the order as delivered. Non-quality-related return shipping is paid by the customer.
The product must be uninstalled, undamaged, and returned with its original packaging, accessories, manuals, free gifts, and other included items. Items clearly marked as refurbished or final sale are not eligible for non-quality-related returns unless required by law.
2026 holiday return extension
Orders placed from October 1 through December 31, 2026 may be returned through January 31, 2027, subject to the same eligibility and condition requirements. Gift cards and items clearly marked as refurbished or final sale are excluded unless required by law.
Return process
- Email support10@bright-max.com.cn with your order number, the item, and the reason for return.
- Wait for written approval and return instructions. Unauthorized returns may be refused.
- After approval, send the item to the designated HOODINK address within seven days and provide a valid tracking number.
- For non-quality-related returns, the customer is responsible for loss or damage during return transit.
Refunds
After the return is received and inspected, approved refunds are issued to the original payment method. Bank or payment-provider processing times may vary. Missing or damaged packaging, accessories, manuals, gifts, or other included items may result in refusal or a reasonable deduction where permitted by law.
Return shipping responsibility
The customer pays return shipping for approved non-quality-related returns. For a verified manufacturing defect, transit damage, or missing parts claim, HOODINK will determine the appropriate remedy and shipping arrangement. Customers are responsible for costs caused by unauthorized or unapproved cross-border returns, accidental returns, personal items included in a package, or products found to be operating normally after inspection.
Limited warranty
Eligible standard HOODINK lighting products purchased directly from HOODINK.com include a 12-month limited warranty beginning on the purchase date. Installation and removal costs are the customer’s responsibility. A replacement remains covered for the unused portion of the original warranty. A full refund ends coverage. Read the complete Limited Warranty.
Contact
Contact support10@bright-max.com.cn for return, refund, damaged-item, missing-part, or warranty assistance.