Last updated: August 29, 2026
This Limited Warranty applies to eligible HOODINK lighting products purchased directly from HOODINK.com and used normally in accordance with the product page, user manual, installation instructions, and stated environmental ratings.
Warranty period
Eligible standard HOODINK lighting products are covered for 12 months beginning on the original purchase date. Proof of purchase is required.
What is covered
The warranty covers verified failures caused by defects in design, materials, or workmanship that prevent the product from operating normally during the warranty period.
What is not covered
- Products without valid proof of purchase;
- Lost or stolen products, free gifts, or products outside the warranty period;
- Unauthorized disassembly, modification, repair, or use with incompatible parts;
- Damage caused by dropping, impact, improper installation, misuse, neglect, abnormal voltage, extreme environments, or water exposure beyond the product’s stated rating;
- Normal wear, cosmetic fading, surface deterioration, connector wear, or dirt and dust buildup;
- Products purchased through another marketplace or retailer, which should be handled through that channel unless HOODINK confirms otherwise in writing.
How to make a warranty claim
Email support10@bright-max.com.cn with valid proof of purchase, your order number, photographs or video showing the issue, and any product identification requested by our support team. Please cooperate with reasonable troubleshooting. HOODINK may require the product to be returned for inspection before approving a replacement or refund.
Warranty remedies
If a claim is verified as covered, HOODINK may provide a replacement, replacement part, or refund as appropriate. A replacement remains covered only for the unused portion of the original warranty period. A full refund ends warranty coverage for that product.
Important limitations
The warranty is valid only in the country or region of the original purchase. Installation and removal costs are the customer’s responsibility. Customers may be responsible for round-trip shipping when a returned product is found not to meet warranty conditions, when a cross-border inspection is requested, or when a product is returned without prior written approval. These limitations do not reduce any non-waivable rights available under applicable law.